Payment Methods

Credit Cards (Visa/Mastercard)

• Your credit card payment is processed by eWay via secure SSL 256-bit encryption technology. Your credit card information entered into our website is encrypted and will be sent by eWay directly to the bank to be processed. Therefore, we do not keep your credit card and financial information.
• 3D Secure will be applied as an additional security measure for fraud protection. This is a tool which requests an Internet banking PIN before processing each transaction. Customers with 3D Secure activated on their credit card will be redirected to a webpage hosted by their bank and asked to enter a PIN, verifying their identity. This PIN can be sent to you in a variety of ways, most commonly by SMS. For more information, please contact your financial institution.

Direct Deposit

• Our CommBank bank account details are shown below:
• Account Name: Mobile Mall PTY LTD
• BSB No: 062107
• Account No: 11426660
• Reference: Your order number
• When you are making the payment please use your order number as reference to avoid any delay in processing your purchase. Please note it may take more than 24 hours to process the bank transfer.

Pay in Store

We accept cash, EFTPOS, Debit Card, Visa, Mastercard, AMEX (3.3% surcharge on AMEX), and Zip in our Parramatta store.

Unit 5 / 2 Rachael Cl, Silverwater, NSW 2128, Australia
Call Us: 1300 168 168
Email: sales@mobilemall.com.au

Returns & Exchanges

Mobile Mall can ONLY provide returns and exchanges for products in faulty condition or wrongly supplied items within 30 days from the date of delivery. Shipping costs will be covered by the customer under the above conditions via prior email agreement.

Products must be in their original packaging. Returns or exchanges can be made within 90 days upon arrival from Mobile Mall.

Mobile Mall is happy to re-ship the items, provide an exchange for alternative products, or issue a refund via the original payment method. (Please note it may take 2 to 5 business days to clear the funds).

NO returns or exchanges for change of mind will be permitted.

All returns & exchanges are subject to the Mobile Mall Returns & Exchanges Policy.

If you have any questions or a complaint, please kindly let us know. Mobile Mall responds to customers as fast as possible. You are welcome to contact us by phone, email, or Skype. Mobile Mall values and listens to our customers’ voices. We will make every effort to ensure 100% satisfaction from our customers.

Please kindly provide the following information:

• Your Name
• Contact number or email address
• Order number
• A brief description of the issue (and product name if applicable)